返金ポリシー

Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund. Due to the nature of our small business, we are unable to accept returns or issue refunds for change of mind.

If, however, your item arrives in a damaged condition, we will replace it for you free of charge or issue a refund. Please email natalie@saltyolivestudio.com.au with a photo of the damaged goods and the receipt or proof of purchase. We will replace the item as soon as we can upon inventory availability. 

Alternatively, If a refund is approved, then your refund will be processed, and a credit will be applied to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If more than 15 business days have passed since we’ve approved your return, please contact us at natalie@saltyolivestudio.com.au.

You can always contact us for any return question at natalie@saltyolivestudio.com.au

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.